FAQ
RecoveryLux – Frequently Asked Questions
Ordering & Payment
Do you have these products in stock?
Our product availability is updated regularly. If an item is available for purchase on our website, it is available to order. For time-sensitive projects, contact us prior to checkout and we’ll confirm current availability.
What payment methods do you accept?
We accept major credit cards, secure online payments, and approved financing options for qualified buyers.
Is financing available?
Yes. Financing options are available for qualifying purchases at checkout. Contact our team for assistance before placing your order if you have any questions or need assistance.
Can I speak with someone before purchasing?
Absolutely. High-performance wellness equipment is an investment. Our team is available to answer product, installation, and compatibility questions prior to purchase.
Shipping & Delivery
How does delivery work for large items?
Large items such as saunas and cold plunges ship via freight carrier. Delivery is typically scheduled in advance and brought to the curb or driveway. You will receive tracking information once your order ships.
How long does shipping take?
Shipping time varies by product and configuration. Estimated shipping timelines are provided at checkout & in our Shipping Policy. You will receive tracking information as soon as your order is dispatched.
Do you ship nationwide?
Yes. We ship throughout the continental United States. For Alaska, Hawaii, or specialty locations, please contact us prior to ordering.
Installation & Requirements
Do your products require professional installation?
Installation requirements vary by product. Some units are plug-and-play, while others require dedicated electrical circuits or professional setup. Electrical specifications are listed on each product page.
What electrical requirements should I expect?
Electrical needs vary by model (for example, 120V or 240V configurations). Always confirm your electrical capacity prior to purchase or consult a licensed electrician.
Can these products be installed outdoors?
Select models are rated specifically for indoor or outdoor use. Please review product specifications carefully before ordering.
Returns & Cancellations
What is your return policy?
Due to the size and nature of our products, return eligibility depends on condition and timing. Items must be unused and in original packaging to be considered for return authorization. Please review our full Refund & Return Policy before ordering.
Can I cancel my order prior to shipment?
Yes, in most cases orders may be canceled prior to shipment. Once processing or shipping has begun, cancellations may be subject to additional processing and/or restocking fees. Please review our full Refund & Return Policy before ordering.
Warranty & Authenticity
Are your products covered by warranty?
Yes. All products include applicable manufacturer warranties. Warranty terms vary by brand and product category and are outlined on each product page.
Are you an authorized retailer?
Yes. RecoveryLux works directly with established brands and distributes authentic, manufacturer-backed products. All items include applicable warranty coverage as provided by the brand.
Product Questions
How cold do your plunge systems operate?
Most cold plunge systems are adjustable and capable of maintaining temperatures within therapeutic cold ranges, depending on model and environmental conditions. Please review each applicable product page for specifics.
What maintenance is required?
Maintenance requirements vary by product type. Refer to the manufacturer product manual and specifications for detailed care instructions.
Support
How can I contact RecoveryLux?
📍 724 Arbor Pointe Ave, Minneola, FL 34715
📞 727-677-5331
📧 support@recoverylux.com
🕘 Monday–Saturday, 9 AM – 6 PM EST
Still Need Assistance?
If you have questions about compatibility, installation, or product selection, our team is available to help you make the right choice.
RecoveryLux is owned and operated by EAC Ventures, LLC.