RecoveryLux – Return & Refund Policy

Effective Date: July 1, 2025

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1. Overview

At RecoveryLux, your satisfaction is our top priority. We stand behind the quality of our premium wellness and recovery products. This Return & Refund Policy outlines how returns, exchanges, and refunds work when you shop at www.RecoveryLux.com (“Website”).

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2. Contact Information

If you have questions about returns or refunds, please reach out to our Customer Care Team:

RecoveryLux
📍 7901 4th Street North, Suite 300, St. Petersburg, FL 33702
📞 727-677-5331
📧 support@recoverylux.com
🕒 Customer Service Hours: Monday–Friday, 9 AM–5 PM EST

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3. Return Eligibility

You may return most items within 14 days of delivery if they meet the following conditions:

• Unused & Undamaged: Item must be in new condition.

• Original Packaging: Includes all accessories, manuals, tags, and labels.

• Proof of Purchase: Receipt or order confirmation is required.

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4. How to Start a Return

1. Contact Us: Email or call within 14 days of receiving your order. Provide your order number and reason for the return.

2. Authorization: We’ll review your request and issue a Return Merchandise Authorization (RMA) with detailed instructions.

3. Packaging: Repack in original packaging, including all accessories and documentation.

4. Shipping: Use a trackable shipping method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

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5. Return Shipping Costs

• Change of Mind: Customer pays return shipping.

• Defective/Damaged or Incorrect Item: RecoveryLux covers return shipping.

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6. Refunds

• Approval Required: Refunds are issued after inspection of returned goods.

• Method: Refunds are processed to your original payment method.

• Timeframe: Please allow up to 14 business days for processing and for the refund to appear on your statement.

• Restocking Fees: May apply for change-of-mind returns (deducted from refund).

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7. Exchanges

We will replace items if they are defective, damaged, or incorrect.

• Process: Contact us within 14 days to request an exchange.

• Shipping: RecoveryLux covers shipping for defective/incorrect items; customer covers costs for change-of-mind exchanges.

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8. Cancellations

• Before Shipment: Orders may be canceled for a full refund.

• After Shipment: Please follow the return process above.

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9. Non-Returnable Items

Certain items cannot be returned or refunded:

• Custom or made-to-order products

• Personal-use products (for sanitary reasons, unless unopened)

• Gift cards and downloadable digital products

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10. Damaged, Defective, or Missing Items

If your item arrives damaged or incorrect:

• Contact us within 48 hours of delivery.

• Provide clear photos/videos for review.

• We will arrange for a replacement or full refund.

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11. Legal Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

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12. Final Note

By purchasing from RecoveryLux, you agree to this Return & Refund Policy. We aim to make the process as smooth and fair as possible while ensuring the highest product quality standards.