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Payment Policy

RecoveryLux Payment Policy

Effective Date: July 1, 2025


1. Introduction

At RecoveryLux ("we," "us," or "our"), your security, convenience, and confidence are our top priorities. We offer a variety of safe and user-friendly payment options, all processed through trusted, encrypted gateways.

Our policies comply with all applicable laws and industry best practices to ensure a secure and seamless checkout experience.


2. Accepted Payment Methods

We accept the following payment options:

2.1 Credit & Debit Cards

We securely process all major cards:

  • Visa

  • Mastercard

  • American Express

How It Works:

  1. Select your preferred card option at checkout.

  2. Enter your card details, including card number, expiration date, and CVV code.

  3. Your payment will be processed via our encrypted gateway.

  4. Once approved, you will receive an order confirmation email.


2.2 PayPal

A trusted global payment method offering speed and security.

How It Works:

  1. Choose PayPal at checkout.

  2. You’ll be redirected to the PayPal login page.

  3. Confirm your payment securely.

  4. You’ll be returned to our site with your order confirmation.


2.3 Shop Pay, Apple Pay & Google Pay

Enjoy fast, one-tap checkout options for maximum convenience.

How It Works:

  1. Select your preferred express checkout option.

  2. Authorize the payment using your device’s authentication method.

  3. Receive instant confirmation of your order.


3. Security & Data Protection

Your financial safety is our highest priority:

  • SSL Encryption: All payment details are transmitted securely over HTTPS.

  • PCI DSS Compliance: Our payment processors meet Payment Card Industry Data Security Standards.

  • No Data Storage: We never store your full payment details on our servers.

For more on data protection, see our Privacy Policy.


4. Customer Support

If you have any questions or issues with your payment:

RecoveryLux
📍 7901 4th Street North, Suite 300, St. Petersburg, FL 33702
📞 727-677-5331
📧 support@recoverylux.com
🕒 Customer Service Hours: Monday–Friday, 9 AM–5 PM EST


5. Payment Confirmation

Once your payment is processed, you’ll receive:

  • Order Confirmation Email – Includes product and shipping details.

  • Digital Receipt – For your records.

If you don’t receive confirmation within 1 hour, check your spam folder or contact us.


6. Currency

All transactions are processed in USD ($). If your bank account is in another currency, your bank may apply conversion fees.


7. Fraud Prevention

To protect our customers and business:

  • We may request additional verification before fulfilling certain orders.

  • Suspicious orders may be canceled and refunded.


8. Changes to Payment Options

We may update available payment methods at any time. Updates will be posted here, so we recommend reviewing this policy before each purchase.


9. Agreement to Terms

By completing a purchase on www.RecoveryLux.com, you agree to this Payment Policy, our Terms & Conditions, and our Return & Refund Policy.

A Note from Our Founder

For as long as I can remember, wellness has been at the center of my life. My lifelong journey as a health and wellness practitioner has given me the privilege of helping others improve their vitality, and along the way, I’ve personally tested and lived with many of the products we now bring to you.

RecoveryLux is the culmination of years of passion, research, and dedication. It’s not just a business to me—it’s an extension of my own journey toward better health, resilience, and balance. Every product we offer is something I would recommend to my closest friends and family.

I built RecoveryLux with one simple promise: that our clients would always feel cared for, respected, and supported. Whether you’re investing in your first sauna, exploring the benefits of red-light therapy, or discovering the power of cold plunges, you can count on us to deliver a luxury experience grounded in integrity and personal attention.

Thank you for trusting us to be part of your wellness journey. I’m proud to stand behind every detail of what RecoveryLux represents and look forward to serving you with excellence.

Cheers,
Chad Williams
Founder & CEO, RecoveryLux